FAQ - Frequently Asked Questions

A lot of your questions can be answered before contacting us by checking our FAQ section. If you still have more questions please don't hesitate to contact us on 0207 099 6144.

Will DealerWorks run on my computer?
Can I keep my current dealership website and still use DealerWorks?
Will I be able to use the vehicle management system without much computer experience?
Does the package include web hosting?
I wish to buy DealerWorks, however I require a more detailed website, is this possible?
Do you offer training?
Help! How can I get support?
What makes DealerWorks different compared to other car dealer website packages?
Can I use DealerWorks from home including adding vehicles to my stock list?
What if I've lost my password?

Will DealerWorks run on my computer?

DealerWorks can be used on any PC that has an Internet connection and a suitable web browser installed. DealerWorks is an online software application that powers your website, and is provided as a service (SaaS). This means there is no installation needed either.

Can I keep my current dealership website style and still use DealerWorks?

Yes this is possible. However in most cases we recommend against it as you won't benefit from the full power of DealerWorks. The website is specifically built to utilise every feature of DealerWorks and is Search Engine Optimised (SEO); helping you get rankings on search engines such as Google and hopefully expanding your customer base.

Will I be able to use the system without much computer experience?

Yes! DealerWorks was built to make life easier for Dealers. Every menu is clear and does exactly what it says. For example, to add a new vehicle simply click "add new vehicle"! We also offer online and telephone support and you can also watch video clips to take you through every process of DealerWorks, step by step!

Does the package include web hosting?

Yes! Your site comes complete with a massive 5GB of monthly traffic! 10 POP3 business email accounts (name@example.co.uk) are included too!

Continued hosting from us is required to keep your site online, the website is powered by our specially made DealerWorks website software which is only available on our servers. FTP or source files are not provided - all changes are done via the easy to use control panel.

I wish to use DealerWorks, however I require a more advanced website, is this possible?

Of course! Our system is capable of storing unlimited numbers of vehicles with multiple photos for each. If you require more than the standard 3 pages (home, stock list and contact), you can add up to 10 pages using our Content Management System (CMS), which creates a new page from the skeleton of your site. This process may sound tricky, but even users with the most basic computer knowledge said they found it easy and painless to use.

We can also provide custom packages for larger, more advanced sites with more features, please call us to discuss your requirements.

Do you offer training?

We can train our customers over the phone, or offer on-site training for an additional charge. Our website has very easy to follow step-by-step guides to take you through each part of DealerWorks, which should tell you everything you need to know.

Help! How can I get support?

Our office is open Monday - Friday 9.00am - 5.00pm, feel free to drop us a line. Alternatively you can email us using the support system built into DealerWorks. As DealerWorks is an online system, most support problems can be dealt with from our office. As there is no installation needed, the most common problems are usually forgotten passwords or usernames, so make sure to keep yours safe.

What makes DealerWorks different compared to other site packages?

DealerWorks is unique because each website is professionally designed to suit your needs, complete with logo design, or use of your existing one. All our sites are Search Engine Optimised (SEO). This improves rankings on search engines such as Google and MSN, therefore increasing hits on your website. There are no limits; you can upload an almost unlimited number of vehicles and multiple photos for each one. This package also comes with an extremely user-friendly Content Management System (CMS), which allows you to edit text on any of your pages and add your own new pages created from a skeleton of your site. Overall, giving you complete control over your website at the click of a few buttons.

Can I use DealerWorks from home?

You can access your DealerWorks account from anywhere that has a PC with a working Internet connection and web browser installed, even abroad!

What if I've lost my password?

For security reasons if you have lost your password please call us on 0207 099 6144 and we will arrange for a new one to be sent to you.

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